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When conflict is ignored or left to escalate, it quietly erodes trust, decision-making, and working relationships. This eBook outlines a practical way to handle tension before it becomes personal, helping teams create a culture where differences can be discussed openly and respectfully, rather than avoided or suppressed.
In this resource, you’ll explore five core skills that help teams handle conflict in a way that strengthens relationships and improves outcomes:
- Anticipate Conflict Triggers – Learn how personal strengths, motives, and overdone behaviours can create tension, and how greater awareness helps people respond with intention rather than reaction.
- Prevent Conflict Before it Starts – Understand how managing the impact of your behaviour, not just your intent, can reduce unnecessary friction and protect working relationships.
- Identify Conflict Early – Recognise the early signs that opposition is becoming personal, giving teams the chance to address issues while they’re still manageable.
- Manage with Curiosity – Shift from judgement to curiosity, making it easier to understand others’ perspectives and keep conversations constructive.
- Resolve Through Dialogue – Use clear dialogue to uncover values, define the real problem, and reach solutions that build trust and strengthen relationships over time.
If you’d like more research and practical insights from Crucial Learning, subscribe to our newsletter.
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