Enhancing leadership and communication in the Public Service

Crucial Learning's communication courses and leadership training have been successfully implemented across all levels of government in Australia and New Zealand, empowering public servants to improve service delivery, enhance interdepartmental collaboration, and drive policy implementation.

  • Public, in house, and online training options
  • Support materials to reinforce skills in  government settings
  • Government-specific learning scenarios
  • Trainer Certification for internal course delivery
Trusted by the best

Some common Government challenges and the Crucial Learning solutions

Cross-agency collaboration and communication

Crucial Conversations for Mastering Dialogue breaks down silos between different government departments and agencies, fostering better teamwork, improving policy coordination, and enhancing overall public service delivery.

Policy implementation and change management

Crucial Influence and Crucial Conversations equip government professionals with strategies to effectively drive policy implementation, manage organisational changes, and overcome resistance to new initiatives in the public sector.

Public engagement and stakeholder management

Crucial Conversations and Getting Things Done provide public servants with the skills to engage effectively with diverse stakeholders, manage difficult public interactions, and balance competing interests in the policymaking process.

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Crucial Conversations for Mastering Dialogue
February
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Crucial Conversations for Mastering Dialogue training
Feb 16
 - 
Feb 17, 2027
$1190
Virtual
Prerequisite: you must have completed the full training course prior to Trainer Certification
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Crucial Conversations for Accountability
February
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Crucial Conversations for Accountability Add-On training
Feb 18
 - 
Feb 18, 2027
$740
Virtual
Prerequisite: you must have completed the full training course prior to Trainer Certification
Prerequisite: Crucial Conversations for Mastering Dialogue training
Book now
Crucial Conversations for Mastering Dialogue
February
Trainer Certification
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Crucial Conversations for Mastering Dialogue Trainer Certification
Feb 23
 - 
Feb 24, 2027
$9995
Virtual
Prerequisite: you must have completed the full training course prior to Trainer Certification
Book now
Crucial Influence
March
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Crucial Influence training
Mar 2
 - 
Mar 2, 2027
$740
Virtual
Prerequisite: you must have completed the full training course prior to Trainer Certification
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Getting Things Done
March
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Getting Things Done training
Mar 3
 - 
Mar 3, 2027
$740
Virtual
Prerequisite: you must have completed the full training course prior to Trainer Certification
Book now
Strength Deployment Inventory
March
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SDI® Assessment Workshop
Mar 9
 - 
Mar 9, 2027
$740
Virtual
Prerequisite: you must have completed the full training course prior to Trainer Certification
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Strength Deployment Inventory
March
Trainer Certification
Book now
SDI Assessment Certification
Mar 10
 - 
Mar 11, 2027
$3800
Virtual
Prerequisite: you must have completed the full training course prior to Trainer Certification
Book now
Crucial Teams
March
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Crucial Teams training
Mar 16
 - 
Mar 16, 2027
$740
Virtual
Prerequisite: you must have completed the full training course prior to Trainer Certification
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Paramount in bringing about the sustained cultural change that we needed in the organisation. It reduced our operating costs by more than ten million.

Ken Diehm
 • 
CGG
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The Crucial Influence Model was paramount in bringing about the sustained cultural change that we needed in the organisation. It reduced our operating costs by more than $10 Million.

CEO
 • 
City of Greater Geraldton

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