Crucial Conversations for Mastering Dialogue Communication Skills

Master the art of effective dialogue in high-stakes situations with globally proven communication training. Learn evidence-based techniques to navigate challenging conversations, improve workplace and personal relationships, and drive better outcomes across your organisation with respect and in psychological safety.

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Tackling your organisational challenges head on

Transform workplace tensions into opportunities for growth and collaboration.

The Crucial Conversations for Mastering Dialogue communication course equips your team with proven strategies to address disagreements constructively, turning potential crucial moments into chances for mutual understanding and innovative problem-solving.

  • Reduce workplace tension and improve team cohesion
  • Increase productivity through faster conflict resolution
  • Enhance employee satisfaction and retention rates

Tackling workplace psychosocial hazards head-on.

In today's fast-paced Australian and New Zealand workplaces, psycho-social hazards pose significant risks to employee wellbeing and organisational performance. The Crucial Conversations for Mastering Dialogue communication course equips your team with the skills to address these challenges effectively, fostering a healthier work environment.

  • Identify and discuss psycho-social risks openly, promoting early intervention
  • Navigate difficult conversations about mental health and workplace stress with confidence
  • Create a supportive culture where all team members feel heard and valued

Bridge generational gaps to create a harmonious, high-performing teams.

With up to five generations currently working in Australian and New Zealand workplaces, effective communication across age groups is crucial. Crucial Conversations Communication Training provides tools to leverage diverse perspectives, fostering an environment where all team members, regardless of age, feel valued and understood.

  • Improve knowledge transfer between generations
  • Reduce workplace conflicts stemming from generational differences
  • Enhance innovation through diverse viewpoints

Create a culture where breakthrough ideas thrive.

In today's competitive Australasian market, innovation is key to success. Our communication training course teaches techniques to foster an environment where team members feel safe to share novel ideas, challenge the status quo, and collaboratively develop groundbreaking solutions.

  • Increase flow of creative ideas within the organisation
  • Improve problem-solving capabilities
  • Enhance competitive edge in the Australian and New Zealand market

Build a supportive workplace where wellbeing conversations are the norm.

With growing awareness of mental health issues in Australian and New Zealand workplaces, many organisations struggle to address these sensitive topics effectively. Crucial Conversations for Mastering Dialogue communication training provides tools to create psychologically safe spaces, enabling open dialogues about wellbeing and support.

  • Create a more supportive work environment
  • Reduce stigma around mental health discussions
  • Improve employee wellbeing and job satisfaction

Learning that will take you far

Get unstuck

Identify problems contributing to poor results and struggling relationships.

Master my stories

Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.

Start with heart

Be clear with yourself and others about what you really want.

State my path

Share strong opinions without shutting down others’ viewpoints.

Make it safe

Create safety so you can talk with almost anyone about almost anything.

Learn to look

Spot the warning signs that indicate safety and dialogue are at risk.

Seek mutual purpose

Find common ground even when it seems impossible.

Explore others' paths

Listen and respond effectively to other people’s concerns and feedback.

Move to action

Turn each Crucial Conversation into a course of action that leads to better outcomes.

Crucial Conversations book

Based On The Bestseller

The New York Times bestseller is a transformative guide that offers powerful tools to help individuals navigate high-stakes conversations with confidence and clarity. Millions have used its insights to transform dialogue in personal and professional settings, leading to stronger relationships and improved outcomes.

  • Learn strategies to stay calm, speak clearly, and listen effectively, no matter how intense the situation.
  • Develop skills to handle conflict constructively, turning disagreements into opportunities for collaboration and mutual respect.

Get started today — download the first chapter and discover the first steps to mastering crucial conversations!

Download excerpt

Learn the way you want to

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Public course

Join one of our regular public courses, hosted by expert trainers in an easy to digest format.

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In-house training

Our expert team creates a custom plan for your organisation's specific needs.

Join an upcoming course

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Crucial Conversations for Mastering Dialogue
January
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[AIM WA] Crucial Conversations for Mastering Dialogue Training
Jan 29
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Feb 26
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May 21
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Crucial Conversations for Mastering Dialogue Training
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Crucial Conversations for Mastering Dialogue Trainer Certification
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Aug 13
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Paramount in bringing about the sustained cultural change that we needed in the organisation. It reduced our operating costs by more than ten million.

Ken Diehm
 • 
CGG
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A very well structured program and learning environment. Facilitator was personable, knowledgeable and addressed the questions raised with respect.

Managing Director
 • 
JCJ Consulting
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We talk about the fact that it’s not just Jade that benefits from this. It’s our people and their personal lives as well. And I think that’s the part that gives me a lot of energy from delivering this training. One employee recently said to me, ‘I wish this was taught in school.’ These are fundamental life skills.

Director of People & Capability
 • 
Jade Software
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There were a couple of reasons why we landed with Crucial Conversations. We felt that the language within the program really aligned with our values. The fact that it covered safety as well, we’d been on a big journey around psychological safety, so it was more than just communication. What I really like about Crucial Conversations is its focus on... here’s a problem, here are some skills that will help you address that problem that you can use and practice straight away.

Learning and Experience Business Partner
 • 
Xero
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The trainer was fantastic. The content is invaluable. The videos are so professional and spot on in their purpose. The workbook is so professional. I would recommend everyone - mums, dads, grandparents, everyone that works or communicates to learn this material - learn a wonderful framework for how to have robust and effective conversations.

Program Manager
 • 
Lifeline Tasmania
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I have wanted to do this course for 10 years after reading the book! Still relevant today. Well designed learning program, engaging and stimulating, good class size. Surprised how effective the virtual medium was, especially break out rooms etc. Chat function encouraged good class participation. Very practical exercises - liked building on my starter conversation. Facilitator upbeat and positive. Good pace and well run.

Chief People and Culture Officer
 • 
Clean Energy Finance Corporation
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As the Principal and leader of St Phillip College, we have used Crucial Conversations for 5 years, Our leaders and staff now hold quality conversations to help drive our culture and therefore our success for our students, parents as well as the entire community.

Principal
 • 
St. Philip's Christian College
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Training mid-level and senior Managers in Crucial Conversations and being able to have the difficult discussions with the staff about difficult issues, challenges in a very appropriate and sensitive way was one of the foundational requirements that we needed.

CEO
 • 
Bendigo Health

Frequently asked questions

What is a Crucial Conversation?

A Crucial Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. When conversations turn crucial, people tend to either speak directly and abrasively to get the results they want but harm relationships, or they remain silent with the hope of preserving relationships only to sacrifice results.

What is Crucial Conversations for Mastering Dialogue Training?

The Crucial Conversations for Mastering Dialogue communication training course teaches evidence-based techniques for navigating challenging conversations. It focuses on enhancing communication skills to improve relationships, resolve conflicts, and drive better outcomes at work and in personal life.

What will I learn on the Crucial Conversations Communication Course?

The training will teach you how to:

  • Manage your emotions and stay composed in high-stakes situations
  • Eliminate negative stories
  • Start every conversation with good intent
  • Speak honestly and respectfully
  • Identify and discuss psychosocial risks openly
  • Create the safety in conversations that promotes open dialogue
  • Find mutual purpose and common ground, even in difficult discussions
  • Encourage innovation and idea sharing within your team

How long is the training and how much does it cost?

The training is conducted over two days.

The investment for the two day public course is $1,490 excl. GST per participant.

The investment for running the two day program for up to 20 staff within your organisation is $15,750 excl. GST.

For more information regarding in-house training, talk to our team.

Do you offer face-to-face and online training options?

Yes, we offer both face-to-face and virtual training options. Participants can choose to join regular public courses or arrange for in-house training tailored to their organisation's specific needs.

Do you offer customised communication training for my industry?

Yes, we provide customised training solutions tailored to the specific needs of any industry. Our expert team will work with you to create a training plan that addresses the unique challenges and requirements of your organisation.

Can we train our own staff to run the course?

Yes, organisations can train their own staff to run the course by certifying internal leaders and employees as trainers. This approach allows organisations to implement training in a cost-effective manner while customising the content to fit their specific culture and challenges.