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The Standard in Effective Communication
Master the art of effective dialogue in high-stakes situations with globally proven communication training. Learn evidence-based techniques to navigate challenging conversations, improve workplace and personal relationships, and drive better outcomes across your organisation with respect and in psychological safety.
Tackling your organisational challenges head on
Transform workplace tensions into opportunities for growth and collaboration.
The Crucial Conversations for Mastering Dialogue communication course equips your team with proven strategies to address disagreements constructively, turning potential crucial moments into chances for mutual understanding and innovative problem-solving.
- Reduce workplace tension and improve team cohesion
- Increase productivity through faster conflict resolution
- Enhance employee satisfaction and retention rates
Tackling workplace psychosocial hazards head-on.
In today's fast-paced Australian and New Zealand workplaces, psycho-social hazards pose significant risks to employee wellbeing and organisational performance. The Crucial Conversations for Mastering Dialogue communication course equips your team with the skills to address these challenges effectively, fostering a healthier work environment.
- Identify and discuss psycho-social risks openly, promoting early intervention
- Navigate difficult conversations about mental health and workplace stress with confidence
- Create a supportive culture where all team members feel heard and valued
Bridge generational gaps to create harmonious, high-performing teams.
With up to five generations currently working in Australian and New Zealand workplaces, effective communication across age groups is crucial. Crucial Conversations Communication Training provides tools to leverage diverse perspectives, fostering an environment where all team members, regardless of age, feel valued and understood.
- Improve knowledge transfer between generations
- Reduce workplace conflicts stemming from generational differences
- Enhance innovation through diverse viewpoints
Create a culture where breakthrough ideas thrive.
In today's competitive Australasian market, innovation is key to success. Our communication training course teaches techniques to foster an environment where team members feel safe to share novel ideas, challenge the status quo, and collaboratively develop groundbreaking solutions.
- Increase flow of creative ideas within the organisation
- Improve problem-solving capabilities
- Enhance competitive edge in the Australian and New Zealand market
Build a supportive workplace where wellbeing conversations are the norm.
With growing awareness of mental health issues in Australian and New Zealand workplaces, many organisations struggle to address these sensitive topics effectively. Crucial Conversations for Mastering Dialogue communication training provides tools to create psychologically safe spaces, enabling open dialogues about wellbeing and support.
- Create a more supportive work environment
- Reduce stigma around mental health discussions
- Improve employee wellbeing and job satisfaction
Learning that changes behaviours
Get unstuck
Identify problems contributing to poor results and struggling relationships.
Master my stories
Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.
Start with heart
Be clear with yourself and others about what you really want.
State my path
Share strong opinions without shutting down others’ viewpoints.
Make it safe
Create safety so you can talk with almost anyone about almost anything.
Learn to look
Spot the warning signs that indicate safety and dialogue are at risk.
Seek mutual purpose
Find common ground even when it seems impossible.
Explore others' paths
Listen and respond effectively to other people’s concerns and feedback.
Move to action
Turn each Crucial Conversation into a course of action that leads to better outcomes.
Based On The Bestseller
The New York Times bestseller is a transformative guide that offers powerful tools to help individuals navigate high-stakes conversations with confidence and clarity. Millions have used its insights to transform dialogue in personal and professional settings, leading to stronger relationships and improved outcomes.
- Learn strategies to stay calm, speak clearly, and listen effectively, no matter how intense the situation.
- Develop skills to handle conflict constructively, turning disagreements into opportunities for collaboration and mutual respect.
Get started today — download the first chapter and discover the first steps to mastering crucial conversations!
Learn the way you want to
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Public course
Join one of our regular public courses, hosted by expert trainers in an easy to digest format.
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In-house training
Our expert team creates a custom plan for your organisation's specific needs.
Join an upcoming course
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Designed to fit your industry
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Frequently asked questions
What is a Crucial Conversation?
A discussion where the stakes are high, there’s opposing opinions and emotions are strong. These are the moments that often get avoided or handled poorly without a structured approach.
How long is the training program?
It’s a two-day course, available in-person or virtually.
Can the program be run on non-consecutive days?
Yes it can and works very effectively. Our best practice approach is no more than 2-3 weeks between the 1st and second day.
Do you offer it as a 1 day program?
No we don’t. Crucial Conversations for Mastering Dialogue is intentionally designed as a two-day program, and research shows that reducing it to one day significantly decreases learning impact and long-term behaviour change.
Who should attend?
The training is relevant for staff at all levels, including senior leaders, emerging leaders, and early-career employees. It is designed to create consistent, sustainable behaviour change across the organisation.
From senior leaders to all staff, this training is about changing the behaviours holding people and the organisation back.
Is this suitable for frontline leaders?
Absolutely. Frontline leaders often face the toughest conversations and gain the most from a clear, practical approach they can use straight away with their teams.
How does this support psychosocial obligations?
Early, honest conversations help teams talk through pressure points, role clarity, workload and behaviours before issues escalate. It’s a practical, proactive step that organisations can take to mitigate risk.
Who is certification for?
This is typically for LnD, OD and HR leaders that have facilitation experience, capability and capacity to deliver the training programs internally. Our certification training uses instructional design and the Crucial Learning VIP platform.
Do I need to complete the two-day program before certification?
Yes. Certification can only be completed after attending the full two-day course.
How long is certification?
Certification is a separate two-day program, facilitated either virtually (public program) or in-person with an organisation where there’s more than 3 people being certified at a time.
