Better business results start with better conversations
Review and practice your Crucial Conversations skills while building your business acumen. Learn how business decisions affect performance, and how you can influence business outcomes through better business conversations.
.png)
The Standard in Effective Communication
Master the art of effective dialogue in high-stakes situations with globally proven communication training. Learn evidence-based techniques to navigate challenging conversations, improve workplace and personal relationships, and drive better outcomes across your organisation with respect and in psychological safety.
Why Business Conversations?
What you will learn
Learning formats
Best for: Teams or organisations wanting to build business acumen, financial literacy, commercial decision-making, and high-stakes communication capability at scale.
How it works:
- Delivered onsite, in person
- One-day training program
- Simulation-based, highly interactive learning
- Uses gameplay, group discussion, reflection, and workplace practice
- Tailored to your organisation’s context and business realities where possible
- Suitable for intact teams or cohorts across the organisation
- Facilitated by an accredited Crucial Dimensions trainer
- Option to certify internal trainers for ongoing delivery
Best for: Individuals or small groups who want to strengthen business and financial acumen, or organisations wanting to trial the experience before a wider rollout.
How it works:
- Delivered live, virtually
- One-day training program
- Simulation-based gameplay with participants from multiple organisations
- Delivered by an accredited Crucial Dimensions trainer
- Ideal for sending one or a small number of staff
- Suitable for emerging leaders, managers, team leaders, and high-potential talent
Become a certified Business Conversations facilitator for your organisation
Business Conversations can also be scaled through internal trainer certification.
Anyone already certified to deliver Crucial Conversation is eligible to be certified in Business Conversations.
This gives your organisation a practical and cost-effective way to build business acumen and conversation capability over time, using trainers who understand your people, priorities, and operating environment.
Certified trainers can deliver Business Conversations internally, helping teams connect financial understanding with the workplace conversations that shape performance.
Start learning today
.png)
Join an upcoming public course
Clear your filters.
Course Agenda
Participants are guided through an evidence-based and practical framework that can be applied immediately. This creates a common language and skillset for speaking up safely, communicating with confidence and resolving issues constructively.
Get Unstuck
Spot the conversations that are keeping you from what you want.
Choose the right conversation to get unstuck.
Master My Stories I
Learn where emotions come from and how to change them.
Take responsibility for the emotions you bring to the conversation by owning your story.
Master My Stories II
Eliminate negative stories that impede conversations and results.
Start With Heart
Stay focused on what you really want.
Lay a foundation of good intent.
State My Path
Speak honestly and respectfully.
Share tough messages in a way that invites others into the conversation.
Make it Safe
Take steps to rebuild safety when others get defensive.
Talk with almost anyone about almost anything.
Learn to Look
Notice the signs that people are not in dialogue.
Identify and manage your own Style Under Stress.
Seek Mutual Purpose
Recognise when you’re at odds in a conversation.
Find common ground even when it seems impossible.
Explore Others' Paths
Actively listen to understand the meaning behind others’ emotions and actions.
Respond productively when someone initiates a Crucial Conversation with you.
Move to Action
Move from healthy dialogue to taking action and achieving results.
Let’s talk about what would work best for your organisation
Every organisation faces different challenges when conversations matter most. A short conversation helps us understand your context and recommend the right delivery approach for your people.
Tackling your organisational challenges head on
Transform workplace tensions into opportunities for growth and collaboration.
The Crucial Conversations for Mastering Dialogue communication course equips your team with proven strategies to address disagreements constructively, turning potential crucial moments into chances for mutual understanding and innovative problem-solving.
- Reduce workplace tension and improve team cohesion
- Increase productivity through faster conflict resolution
- Enhance employee satisfaction and retention rates
Tackling workplace psychosocial hazards head-on.
In today's fast-paced Australian and New Zealand workplaces, psycho-social hazards pose significant risks to employee wellbeing and organisational performance. The Crucial Conversations for Mastering Dialogue communication course equips your team with the skills to address these challenges effectively, fostering a healthier work environment.
- Identify and discuss psycho-social risks openly, promoting early intervention
- Navigate difficult conversations about mental health and workplace stress with confidence
- Create a supportive culture where all team members feel heard and valued
Bridge generational gaps to create harmonious, high-performing teams.
With up to five generations currently working in Australian and New Zealand workplaces, effective communication across age groups is crucial. Crucial Conversations Communication Training provides tools to leverage diverse perspectives, fostering an environment where all team members, regardless of age, feel valued and understood.
- Improve knowledge transfer between generations
- Reduce workplace conflicts stemming from generational differences
- Enhance innovation through diverse viewpoints
Create a culture where breakthrough ideas thrive.
In today's competitive Australasian market, innovation is key to success. Our communication training course teaches techniques to foster an environment where team members feel safe to share novel ideas, challenge the status quo, and collaboratively develop groundbreaking solutions.
- Increase flow of creative ideas within the organisation
- Improve problem-solving capabilities
- Enhance competitive edge in the Australian and New Zealand market
Build a supportive workplace where wellbeing conversations are the norm.
With growing awareness of mental health issues in Australian and New Zealand workplaces, many organisations struggle to address these sensitive topics effectively. Crucial Conversations for Mastering Dialogue communication training provides tools to create psychologically safe spaces, enabling open dialogues about wellbeing and support.
- Create a more supportive work environment
- Reduce stigma around mental health discussions
- Improve employee wellbeing and job satisfaction
Learning that changes behaviours
Get unstuck
Identify problems contributing to poor results and struggling relationships.
Master my stories
Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.
Start with heart
Be clear with yourself and others about what you really want.
State my path
Share strong opinions without shutting down others’ viewpoints.
Make it safe
Create safety so you can talk with almost anyone about almost anything.
Learn to look
Spot the warning signs that indicate safety and dialogue are at risk.
Seek mutual purpose
Find common ground even when it seems impossible.
Explore others' paths
Listen and respond effectively to other people’s concerns and feedback.
Move to action
Turn each Crucial Conversation into a course of action that leads to better outcomes.
Learn the way you want to
.png)
Public course
Join one of our regular public courses, hosted by expert trainers in an easy to digest format.
.png)
In-house training
Our expert team creates a custom plan for your organisation's specific needs.
Designed to fit your industry
.png)
Frequently asked questions
What is Business Conversations training?
Business Conversations is a one-day, in-person training program that combines the Bigger Bucks™ business acumen simulation training with Crucial Conversations® skills. Participants build practical financial understanding and practice the conversations needed to influence decisions, alignment, and performance.
Who is Business Conversations for?
Business Conversations is designed for Crucial Conversations for Mastering Dialogue graduates who want to apply their skills in business, financial, and commercial decision-making conversations. It is suitable for leaders, managers, emerging leaders, team leaders, and professionals who need to make or influence business decisions.
Is Crucial Conversations a prerequisite?
Yes. Business Conversations is designed as an add-on to Crucial Conversations for Mastering Dialogue. Participants should have completed Crucial Conversations training before attending.
How long is the training?
Business Conversations is delivered as a one-day, in-person program.
What happens during the course?
Participants take part in the Bigger Bucks business simulation, complete financial statement activities, discuss results, and practice Crucial Conversations scenarios linked to business decisions and commercial outcomes.
Does the course require finance experience?
No. The program is designed to build practical financial and commercial understanding without requiring prior finance knowledge.
What business skills does the course develop?
Participants learn how business decisions affect cash flow, profitability, financial health, margins, customers, and long-term performance. They also learn how to connect those insights to workplace conversations and decisions.
What conversation skills does the course develop?
Participants practice speaking up with commercial clarity, navigating differing views, creating psychological safety, and staying focused on shared results when pressure is high.
Can Business Conversations be tailored to our organisation?
Yes. In-house delivery can be tailored to your organisation’s context and business realities where possible, including relevant scenarios, conversations, and improvement ideas.
Can we certify internal trainers?
Yes. Organisations can certify internal trainers to deliver Business Conversations internally and build capability across teams over time.
Is public training available?
Public training dates are coming soon. This option is ideal for individuals, small groups, or organisations wanting to trial the program before a wider rollout.
