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Psychological safety isn't a choice. It's a responsibility.
For AITD members leading L&D and OD, psychological safety isn’t created by intent, policy, or values statements alone. It’s built - or broken - in everyday, high‑stakes conversations.
Grounded in 30 years of social science, Crucial Conversations® for Mastering Dialogue is evidence-based training that equips people with a proven framework, shared skills and language to speak up early, communicate with confidence, and strengthen safety, trust, and interpersonal relationships.
The Standard in Effective Communication
Master the art of effective dialogue in high-stakes situations with globally proven communication training. Learn evidence-based techniques to navigate challenging conversations, improve workplace and personal relationships, and drive better outcomes across your organisation with respect and in psychological safety.
Help shape the conversations that impact leadership, culture, and performance
What participants learn
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Learning formats
Build internal capability by becoming a certified Crucial Conversations trainer.
Crucial Conversations training must be completed prior to your certification training (2 days).
Crucial Conversations is delivered within your organisation, typically with senior leaders, and aligned to organisational context and challenges - supporting advocacy for behavioural change.
Ideal for individuals and small groups wanting to experience the program and/or assess the training for your organisation.
Crucial Conversations Trainer Certification
Certification enables you to deliver Crucial Conversations for Mastering Dialogue training internally with confidence and credibility. It’s designed for L&D and OD professionals who want to embed capability, not rely on one‑off workshops.
Join over 300 trainers across Australia and New Zealand who are already certified through Crucial Dimensions, and build this foundational capability within your organisation.
Certification enables your organisation to:
- Deliver Crucial Conversations for Mastering Dialogue internally
- Align training to your culture, strategy, and priorities
- Reduce reliance on external delivery costs
- Scale a sustainable internal capability
- Utilise our bespoke AI technology to support embedding this capability
Exclusive for
members
As an AITD member, you have access to a dedicated certification pathway that includes:
- 25% off the trainer certification pathway fees - Crucial Conversations training + Trainer Certification training
- Tailored advice on internal facilitator and capability models
- Guidance on aligning Crucial Conversations to contemporary L&D and OD practice
This pathway is designed to support members who are responsible for building sustainable, organisation‑wide capability.
If you’re considering how this fits into your broader L&D strategy, speak directly with Josh.
Join an upcoming public course
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Course Agenda
Participants are guided through an evidence-based and practical framework that can be applied immediately. This creates a common language and skillset for speaking up safely, communicating with confidence and resolving issues constructively.
Get Unstuck
Spot the conversations that are keeping you from what you want.
Choose the right conversation to get unstuck.
Master My Stories I
Learn where emotions come from and how to change them.
Take responsibility for the emotions you bring to the conversation by owning your story.
Master My Stories II
Eliminate negative stories that impede conversations and results.
Start With Heart
Stay focused on what you really want.
Lay a foundation of good intent.
State My Path
Speak honestly and respectfully.
Share tough messages in a way that invites others into the conversation.
Make it Safe
Take steps to rebuild safety when others get defensive.
Talk with almost anyone about almost anything.
Learn to Look
Notice the signs that people are not in dialogue.
Identify and manage your own Style Under Stress.
Seek Mutual Purpose
Recognise when you’re at odds in a conversation.
Find common ground even when it seems impossible.
Explore Others' Paths
Actively listen to understand the meaning behind others’ emotions and actions.
Respond productively when someone initiates a Crucial Conversation with you.
Move to Action
Move from healthy dialogue to taking action and achieving results.
Let’s talk about what would work best for your organisation
Every organisation faces different challenges when conversations matter most. A short conversation helps us understand your context and recommend the right delivery approach for your people.
Tackling your organisational challenges head on
Transform workplace tensions into opportunities for growth and collaboration.
The Crucial Conversations for Mastering Dialogue communication course equips your team with proven strategies to address disagreements constructively, turning potential crucial moments into chances for mutual understanding and innovative problem-solving.
- Reduce workplace tension and improve team cohesion
- Increase productivity through faster conflict resolution
- Enhance employee satisfaction and retention rates
Tackling workplace psychosocial hazards head-on.
In today's fast-paced Australian and New Zealand workplaces, psycho-social hazards pose significant risks to employee wellbeing and organisational performance. The Crucial Conversations for Mastering Dialogue communication course equips your team with the skills to address these challenges effectively, fostering a healthier work environment.
- Identify and discuss psycho-social risks openly, promoting early intervention
- Navigate difficult conversations about mental health and workplace stress with confidence
- Create a supportive culture where all team members feel heard and valued
Bridge generational gaps to create harmonious, high-performing teams.
With up to five generations currently working in Australian and New Zealand workplaces, effective communication across age groups is crucial. Crucial Conversations Communication Training provides tools to leverage diverse perspectives, fostering an environment where all team members, regardless of age, feel valued and understood.
- Improve knowledge transfer between generations
- Reduce workplace conflicts stemming from generational differences
- Enhance innovation through diverse viewpoints
Create a culture where breakthrough ideas thrive.
In today's competitive Australasian market, innovation is key to success. Our communication training course teaches techniques to foster an environment where team members feel safe to share novel ideas, challenge the status quo, and collaboratively develop groundbreaking solutions.
- Increase flow of creative ideas within the organisation
- Improve problem-solving capabilities
- Enhance competitive edge in the Australian and New Zealand market
Build a supportive workplace where wellbeing conversations are the norm.
With growing awareness of mental health issues in Australian and New Zealand workplaces, many organisations struggle to address these sensitive topics effectively. Crucial Conversations for Mastering Dialogue communication training provides tools to create psychologically safe spaces, enabling open dialogues about wellbeing and support.
- Create a more supportive work environment
- Reduce stigma around mental health discussions
- Improve employee wellbeing and job satisfaction
Learning that changes behaviours
Get unstuck
Identify problems contributing to poor results and struggling relationships.
Master my stories
Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.
Start with heart
Be clear with yourself and others about what you really want.
State my path
Share strong opinions without shutting down others’ viewpoints.
Make it safe
Create safety so you can talk with almost anyone about almost anything.
Learn to look
Spot the warning signs that indicate safety and dialogue are at risk.
Seek mutual purpose
Find common ground even when it seems impossible.
Explore others' paths
Listen and respond effectively to other people’s concerns and feedback.
Move to action
Turn each Crucial Conversation into a course of action that leads to better outcomes.
Learn the way you want to
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Public course
Join one of our regular public courses, hosted by expert trainers in an easy to digest format.
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In-house training
Our expert team creates a custom plan for your organisation's specific needs.
Designed to fit your industry
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Start learning today
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Frequently asked questions
What does the AITD member pathway include?
AITD members receive preferential certification pricing, tailored advice on facilitator and capability models, and guidance on aligning Crucial Conversations with broader organisational development strategies.
Can I be certified in other Crucial Learning programs?
Yes. We offer fast‑track certification options for other programs including Crucial Conversations for Accountability, Crucial Influence, Getting Things Done (GTD), The Power of Habit, as well as the SDI Assessment and the accompanying Crucial Teams workshop. Many certified trainers hold two to three certifications, enabling a cohesive learning journey for staff.
How is the program delivered by internal trainers within your organisation?
As a Certified Trainer, you gain access to Crucial Learning’s leading digital delivery platform, which supports the delivery of Crucial Conversations and other programs. You also receive access to the Certification Zone, a rich library of resources designed to help embed learning and support participants beyond the classroom.
Is certification suitable for internal facilitators?
Yes. Certification is specifically designed for internal facilitators, L&D professionals, and OD leaders who want to build sustainable internal capability.
How does this support psychosocial risk management?
Early, honest conversations help teams talk through pressure points, role clarity, workload and behaviours before issues escalate. It’s a practical, proactive step that organisations can take to mitigate risk.
Is this aligned to contemporary L&D and OD practice?
Yes. The program is evidence‑based, skills‑focused, and designed to embed capability over time rather than deliver one‑off learning experiences.
How long does Trainer Certification take?
Trainer Certification is a two‑day certification program. You must have completed the Crucial Conversations for Mastering Dialogue training prior to becoming certified. Once certified, you are ready to begin delivering Crucial Conversations internally.
How long is the Crucial Conversations program?
Crucial Conversations for Mastering Dialogue is delivered as a two‑day program. The focus is on building practical, repeatable skills that participants can immediately apply in real workplace conversations.
